FAQs

1. What payment methods do you accept?

We currently accept Cash on Delivery (COD). You can pay when your order is delivered—safe, easy, and convenient!

2. How long will it take to receive my order?

All orders are processed quickly and typically delivered within 3 to 5 working days. You’ll receive a notification once your order is on its way.

3. Do you offer a money-back guarantee?

Yes! We offer a 10-day money-back guarantee. If you're not satisfied with your purchase for any reason, you can return it within 10 days of receiving it for a full refund.

4. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via SMS or email to monitor the delivery status.

5. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. Once the order is processed or shipped, we may not be able to make changes.

6. What should I do if I receive a damaged or incorrect item?

Please contact our support team immediately with your order number and a photo of the item. We’ll replace or refund the item right away.

7. Do you ship everywhere?

Yes, we deliver to most regions. If there are any restrictions in your area, our team will notify you promptly.

8. How do I contact customer support?

You can reach us via email at [customerbright5@gmail.com] or by using the contact form on our website. We aim to respond within 24 hours.